First of all let me apologise for the continued downtime of the ACE system (www.acecerts.co.uk). Our new hosting provider had assured us that the site would be back up and running by 10 a.m. this morning (7th January) however they have hit further delays. It is unclear at this moment in time when the system will be back online but we are doing everything in our power to make this happen as soon as possible.
We also apologise if this is the first communication you have recieved from us as the email facility we use for our notifcations had also been affected by the unexpected downtime. We will email you with updates as and when we have them and we will update the Federation Website Newsfeed for those users who do not have access to their emails (http://fisss.org/about-us/news/).
We thank you again for your patience whilst we resolve this issue. You can still contact the System Support Team via 0300 303 4444 and firstname.lastname@example.org for any futher queries.
UK Systems Operation Manager
Federation for Industry Sector Skills & Standards