ACE Customer Satisfaction Survey 2015

It’s that time of year again!


We would very much appreciate if you could take the time to complete our online survey and give us your feedback on your experiences over the last year of the customer service and support that you have had from the Federation, Certification Bodies and the ACE certification process as a whole.


Over the past year there have been significant changes made to both ACE itself, with the launch of ACE 2 in April, and associated certification processes. This has included an extensive review of the guidance materials available, development of the online ACE-IT training tool and the launch of the online Helpdesk in November. The majority of the work that has been carried out, over the past 12 months, has been driven by your feedback given to us in previous surveys and through our provider events.


We are continually working to improve our systems, processes and enhance our levels of customer service and we need your help to achieve this.


Last year we saw an unprecedented level of responses to our survey and, as a regular user of ACE, we would again like to ask for your feedback which is invaluable to us.


We would be very grateful if you could take the time to complete this year’s survey, which should take not more than 15 minutes.


Survey link:


The survey will close at 5pm on Friday 20th March 2015. If you have any questions in the meantime please do not hesitate to contact the ACE support team using the online ACE Helpdesk.


In due course we will share the findings from the survey.


Many thanks and kind regards,


Federation team