The Federation is actively monitoring and responding to the current challenges presented by the Covid-19 pandemic which are currently facing all those involved in the delivery, assessment and quality assurance of Apprenticeships.
We have already implemented a number of contingency measures to facilitate as far as is possible, a business as usual service for all our customers.
Well before the Government’s announcement for people to stay at home, we had set up all of our office-based staff with the technology and office equipment to enable them to work from home. This meant that we had no break in our customer service help desk facility and were on hand to deal with an increasing number of calls from all those worried about the impact of the current restrictions on their normal business operations.