First of all let me apologise for the continued downtime of the ACE system (www.acecerts.co.uk). Our new hosting provider had assured us that the site would be back up and running by 10 a.m. this morning (7th January) however they have hit further delays. It is unclear at this moment in time when the system will be back online but we are doing everything in our power to make this happen as soon as possible.
We also apologise if this is the first communication you have recieved from us as the email facility we use for our notifcations had also been affected by the unexpected downtime. We will email you with updates as and when we have them and we will update the Federation Website Newsfeed for those users who do not have access to their emails (http://fisss.org/about-us/news/).
We thank you again for your patience whilst we resolve this issue. You can still contact the System Support Team via 0300 303 4444 and firstname.lastname@example.org for any futher queries.
UK Systems Operation Manager
Federation for Industry Sector Skills & Standards
Due to unforeseen circumstances, the Federation have been forced to find new hosting suppliers for our Websites and Online Certification Systems (ACE, ACW and MA Online v2). Unfortunately a delay with our new supplier has meant that the www.acecerts.co.uk domain has been placed offline temporarily. We are working to get the system back up and running as quickly as possible however ACE may be offline until 10 a.m. tomorrow morning (7th January). You will not be able to view the ACE website or access the system during this time. We apologise for any inconvenience caused and we will keep you all informed of any developments throughout the day.
Whilst this current downtime was unexpected, we have essential maintenance scheduled to start at 9a.m on Friday 9th January. You will not be able to access www.acecerts.co.uk, www.acwcerts.co.uk and www.modernapprenticeships.org during this period of maintenance. We anticipate that this will be completed by 9a.m. on Monday 12th January and you will be able to access all websites as normal from this time.
We apologise again for the disruption caused by this maintenance and we thank you for your patience. If you have any questions please contact the System Support Team on 0300 303 4444 (option 1, option 1) and email@example.com.